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Frequently Asked Questions (FAQ)

About Lumicoh

Eliune is a premium cosmetics brand committed to offering vibrant, long-lasting makeup products. Our collection features lipsticks, eyeshadows, foundations, and more, all crafted to enhance your natural beauty.

At Eliune, we emphasize quality and innovation. Our products are crafted with premium ingredients to ensure vibrant colors and enduring wear. We are dedicated to cruelty-free practices and offer inclusive shades for all skin tones.

Product Information

Yes, all Eliune products are entirely cruelty-free. We do not conduct animal testing at any stage of product development.

Yes, our products are formulated with gentle ingredients suitable for sensitive skin. However, we recommend conducting a patch test before using any new product.

No, we avoid synthetic fragrances and dyes in our products. They are naturally scented with essential oils and botanical extracts to ensure safety and non-irritation.

Ordering and Shipping

Place your order directly on our website by browsing our products, adding your desired items to the cart, and proceeding to checkout.

We accept major credit cards and other secure payment options as listed on our checkout page.

Currently, we ship exclusively within the United States.

After your order is shipped, you’ll receive a tracking number via email, which you can use to monitor your shipment on our website or the carrier’s site.

Returns and Exchanges

Your satisfaction is our priority. If you’re not pleased with your purchase, you can return it for a full refund or exchange. For more details, please refer to our Return Policy page.

Contact our customer service team at support@eliune.com to start a return or exchange. They will guide you through the process and provide a return authorization number.

Customer Support

Reach out to our customer service team by emailing support@eliune.com or using the contact form on our website. We’re here to assist with any questions or concerns you may have.