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eliune

Payment and Security Policy

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1. Accepted Payment Methods

At Eliune, we offer a variety of secure payment options for your convenience:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: Apple Pay, Google Pay
  • PayPal: Secure online payments through your PayPal account

2. Secure Payment Processing

Your security is our priority. All payments are processed through trusted payment gateways using advanced encryption technology to protect your information during transmission.

3. Accurate Billing Information

To ensure smooth processing of your order:

  • Provide complete and accurate billing details, including your name, billing address, and payment information.
  • Inaccurate information may cause delays or issues with your order.

4. Order Confirmation

After your payment is successfully processed:

  • You’ll receive an order confirmation email with your purchase details.
  • Please review this email to verify all information is correct.

5. Our Security Measures

We implement robust security measures to protect your personal and payment information:

  • SSL Encryption: All transactions are encrypted using Secure Socket Layer (SSL) technology.
  • PCI Compliance: We adhere to the Payment Card Industry Data Security Standard to handle your payment information securely.
  • Fraud Detection: Our systems utilize advanced tools to detect and prevent fraudulent transactions.

6. Privacy of Your Data

We respect your privacy. Your personal information is collected and used in accordance with our Privacy Policy. We do not sell or lease your information to third parties.

7. Handling Transaction Issues

If you encounter any issues:

  • Payment Failures: We’ll notify you via email if your payment is declined. You may need to update your payment information or contact your payment provider.
  • Transaction Disputes: Contact us promptly at support@eliune.com with any concerns. We’ll work with you to resolve billing or payment issues.

8. Refunds and Chargebacks

For refund or chargeback requests:

  • We process refunds in line with our Returns and Refunds Policy.
  • In case of a chargeback, we may provide evidence to your payment provider to resolve the dispute.

9. Contact Us

For questions or concerns about our Payment and Security Policy, reach out to us at:

We’re here to ensure your shopping experience is safe and enjoyable.

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