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Returns and Refunds

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1. Our Commitment to You

At Eliune, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to assist you with returns and refunds.

2. Eligibility for Returns

To qualify for a return:

  • Time Frame: Return the item within 30 days of the purchase date.
  • Condition: Ensure the item is unused, undamaged, and in its original packaging, including all tags and labels.

3. Non-Returnable Items

Please note that the following items cannot be returned:

  • Products marked as final sale or non-returnable at the time of purchase.
  • Items that have been opened or used.

4. How to Initiate a Return

To start a return:

  1. Contact Us: Email our customer service team at support@eliune.com to request a Return Merchandise Authorization (RMA) number.
  2. Provide Details: Include your order number and the reason for the return.
  3. Prepare the Package: Once you receive the RMA number, securely package the item in its original packaging and include a copy of your order confirmation.
  4. Ship the Item: Send the package to the address provided by our customer service team.

5. Return Shipping Costs

  • Customer Responsibility: You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items).
  • Our Responsibility: If the return is due to our mistake, we will provide a prepaid shipping label for the return.

6. Refund Process

After receiving and inspecting your returned item:

  • Refund Issuance: We will issue a refund to the original payment method used for the purchase.
  • Processing Time: Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.

7. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item:

  1. Return the original item following the return process.
  2. Place a New Order for the desired item.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Immediate Action: Contact our customer service team at support@eliune.com with your order number and details of the issue.
  • Resolution: We will arrange for a replacement or refund as appropriate.

9. Order Cancellations

  • Cancellation Window: Orders can be canceled within 1 hour of placement.
  • How to Cancel: Contact us immediately at support@eliune.com.
  • Post-Processing: Once the order has been processed or shipped, it cannot be canceled and will need to be returned according to our returns policy.

10. Contact Information

If you have any questions or concerns about our returns and refund policy, please reach out to us:

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