1. General Information

At Eliune, we are committed to delivering your orders quickly and securely, no matter where you are. This policy outlines our shipping process, delivery times, and important details to ensure a smooth experience.

2. Shipping Locations

We proudly offer both domestic and international shipping to bring Eliune products worldwide.

Domestic Shipping

We ship across the United States, including all states and territories.

International Shipping

We currently ship to most countries worldwide. If your country is not available at checkout, please contact us at support@eliune.com for assistance.

3. Shipping Methods & Costs

Shipping costs are calculated at checkout based on:

• Destination (Domestic or International)
• Shipping method selected
• Package weight & size

All shipping options and costs will be displayed before completing your order.

4. Order Processing Time

• Orders are processed within 1-2 business days (excluding weekends and holidays).
• You will receive a shipping confirmation email once your order has been dispatched.
• Any delays due to holidays, peak seasons, or unforeseen circumstances will be communicated via email.

5. Estimated Delivery Times

Delivery times vary based on your location and selected shipping method:

United States

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day

International Shipping

• Standard International: 7-21 business days
• Express International: 3-7 business days

Customs & Import Fees: International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These are the responsibility of the customer and will be determined by local customs regulations.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package via the carrier’s website.

7. Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses.
• Some remote areas may have longer delivery times or limited shipping options.
• Certain products may be restricted in some countries due to local regulations.

8. Lost or Damaged Packages

Eliune is not responsible for lost, stolen, or damaged packages once they have been handed over to the shipping carrier. However, if you experience any issues, please contact us, and we will do our best to assist you.

If your package is lost or damaged, contact the carrier directly to file a claim. If you need further assistance, email us at support@eliune.com.

9. Address Accuracy

To avoid shipping issues, please double-check your shipping address before placing an order. If you realize your address is incorrect, contact us immediately at support@eliune.com.

Note: Once your order is processed, address changes may not be possible.

10. Questions & Support

For any shipping-related inquiries, feel free to reach out.

Email: support@eliune.com
Phone: +1 (657) 247-6445

We are here to ensure your Eliune experience is smooth and stress-free.